CityBear

City Bear was clean as always which we greatly appreciate, but the issue I brought up at our last stay (& all prior stays) in March still hasn’t been addressed. The MBR windows are still missing blinds or curtains so people can see in at night plus the streetlight shines brightly while we’re trying to sleep along with the sunlight waking us up at the crack of dawn (very unpleasant). I already spoke with you all & followed up via email about the landscaping, so the only dead horse I’ll beat is the lack of privacy in the MBR regarding those windows.

I was a little disappointed that for the second year in a row,the grass really needed to be cut. There were several big weeds in the patio area. No big deal , but,seems they would be removed.

Parkside cabin rentals was friendly, efficient, and convenient to locate. Great communication.

Awesome 😁. The house is a hidden gem. Close to everything and with a lot of cool amenities.

Great place. Please get better towels. Liked the fire pit in the patio.

You all Did great with check in and cabin was great.

Fast check in for the cabin. Our cabin was amazing.

LOVED the house and location. Comfortable beds. Lots of room. Back patio was fantastic. Kitchen set up so well. No clutter! Fun games. Will definitely stay here again next year!! There are some things that need improving to bring it to a 5-star experience. In reviews some of these are mentioned multiple times, that’s a big sign they need addressed. No trash can in 1/2 bath or bedrooms. No hand towel in 1/2 bath, had to call and ask for a hand towel and another bath mat. Curtains on ALL master bedroom windows are BADLY needed both for light blocking and privacy. People can see in from the condo next door. That’s a very big deal!! Switch out blinds to be light blocking. Full size ironing board needed Blankets should be available for beds and in living room. Lumpy, small pilllows were horrible - king size beds should have large pillows. Light needed over kitchen sink Scratchy sheets - need soft sheets. One bed had the bottom sheet on the wrong way so it completely came off in the night. Front door rug needed We had a lot of trouble with the front door electronic lock working right. Would take multiple tries even though we were doing it right. LEVEL THE POOLTABLE/need chalk too Towels are WAY too small, especially frustrating for the men. Should also have large towels for the jacuzzi use.

Beautiful cabin. Great location. Loved the fire pit. Would rent again.

Cabin was perfect. Bigger than expected. Would rent it again!

Great location for Main Street Gatlinburg. Within walking distance to all shops. Very clean & comfortable beds

Customer service is always the best- we had an issue with the televisions & someone arrived within 30 minutes of calling the office to take a look.

Always a pleasure working with you guys. Love that we get a discount for being returning customers. 3rd time staying in City Bear and love it.

Fantastic form start to finish. Good communication and follow through.

Everything about our experience was perfect. Staff at Parkside rental were great! Cabin was beautiful!

Great location and house. We have already booked for next year.

Wonderful place! Two blocks to the main part of Gaitlinburg for shopping, restaurants and fun activities! We walked to everything!! ❤️

Great customer service and very easy to make reservations. Would be nice to have online check-in rather than in-person.

The house is perfect, location is great amenities are awesome especially the fire pit. This time though the cleanliness was not up to par. There was a lot of dirt along top of baseboard in rec room and refrigerator handles had like pancake batter on them. We will be back

The stay was great .only thing I wished that all of the bedrooms had their own bathroom.other than that it was awesome.

Check in and check out was easy. Scheduled trash pick-up during the week was easy.

We love staying at City Bear & the house is always so clean, which we really appreciate! Jeff & Abby in the office are very kind & helpful, too. 1 suggestion is to let repeat customers like myself skip the office visit to show our photo ID especially after we've already paid in full. Keeping a copy of our drivers license should suffice & I'd sign a consent form allowing you to do that because it is EXTREMELY stressful to get in the bumper to bumper July Parkway traffic when we are working 8am - 5pm at the Gatlinburg Convention Center all day Friday when we're due to check in. Emailing or texting the passcode on the morning of check-in is how most other rentals avoid wasting guests limited time & I'd be beyond thrilled if you'd consider doing that!

We were disappointed that the grass hadn't been cut.we were loading up van to leave when they were cutting the grass . Overall it is a great place.

This stay our cabin did not have an ironing board even after we requested one. No blankets or comforters for fold out beds nor laundry soap. . We still love the cabin but disappointed it was not stocked.

You Did great, we brought our own temp paper blinds for the master and they worked well. You may want to mention this to others that book this house. We love the house and plan to be back

Our cabin had everything we could ask for. It had all the comforts of home. It was one of the most comfortable and relaxing stays we have ever had as a family!

Great place, we enjoyed the amenities! Place was clean and very accommodating.

We love City Bear’s location & amenities plus how clean it always is but PLEASE install blinds or curtains in the master bedroom facing Reagan Dr! People on the Space Needle & on both levels of the Gillette Motel balconies can see right into the bedroom windows on both sides of the house. This is not good.

Great place and location. Internet was not working when we arrived but we rebooted it and all was fine. For a vrbo listing, most places stock the kitchen more thoroughly. Also our door code stopped working the night before checkout. Also consider making checkin easy online and then provide the code for the house to avoid a in person checkin. Those are the only negatives and I only point them out to help! It was a great place and stay.

It was a great location, very nice, very clean The check in process was easy and the staff very nice

2nd time staying in City Bear and we loved it. Still need curtains in Master bedroom as it would help for a more restful night from the street lights.

Parkside Cabin Rentals was very responsive to look our requests and needs. Would definitely go through them again.

Everything was just perfect, they had everything you would want, great beds , furniture in a perfect place, it couldn’t have been any better. Thanks so much

We have rented from Parkside many times and never are disappointed. Our family feels like Parkside always has the best places to stay and everything is always perfect, like home away from home. Hope to rent from them again next year.

City Bear was perfect!! We had a great time. We hope to stay there again soon.

Excellent, the house had everything we needed. The location is perfect for everything Gatlinburg. I have already recomended it to several of my friends

If we have a larger group stay togather again. This will be our go to cabin. Beautiful accommodations. Close to everything. If you need a spot to be alone from your group, this cabin has space to accommodate that. My son is in a wheelchair. We were able to get him in on the side. Although there are steps inside that we had to deal with. Overall the cabin work for him as well.

City Bear was an awesome place to stay and was very clean and the location was great for downtown activities, we will definitely be back!!!!

The house was larger than expected which gave all 6 of us space to spread out & the location can't be beat! We've stayed in so many places in Gatlinburg & the #1 struggle most all of them have is employing good housekeepers. This house was very clean, much more so than I anticipated, so it was a wonderful surprise. My only recommendation (aka complaint) is to have blinds on ALL the Master Bedroom windows, preferably room darkening blinds. Upon arriving at dusk we discovered 3 MBR windows didn't have any blinds at all & the hotel guests next door were on their balconies which means if we can see them, they can see us. The next morning after getting little sleep, we drove out to Family Dollar to buy about $40+ of the peel & stick room darkening blinds not only to cover up the bare windows, but to put over the tops of the light paper blinds that the rest of the windows have installed. You probably don't know this because you aren't sleeping in that MBR, but the 2 street lights outside shine 100% light thru the flimsy paper blinds which illuminates the bedroom as bright as having the indoor lights turned on all night long. We actually didn't buy enough of the room darkening peel & stick blinds (6 total) to cover the side window, but we made do with what we had until we checked out. Other than that the house was great!

Excellent. I'm very happy with my rental and I will rent again from your company.

We always choose Parkside! - clean and available for questions City bear was fabulous !!

We loved everything about our vacation. We will definitely be back to Parkside Cabin Rental.

I have rented with other companies and never had the customer service I had here.

We all enjoyed our self. The cabin was great. We loved the beds, they were so comfortable. I can't express how great the cabin was.

The cabin was clean, pleasant Atmosphere and walking distance to Downtown Gatlinburg...The entire family had a great time

We were very happy with everything about our City Bear stay! Thank you for providing such a great experience.

Great communication before and during stay. Plenty of supplies to get you going. Very nice to deal with in person and on the phone. House was clean and ready before time we were advised. Very comfy bedding! Will stay with Parkside again!

House was beautiful! Quick response to any question or need we had.

Everything was great except for the ants.great place , great location

Beautiful cabin and service. We were in walking distance to main streets and attractions. GM good

Great check in. Lots of room in the house. Good location to downtown

Perfect location and absolutely amazing! Need blinds in master bedroom

Great location to downtown and reasonable price. We had four couples and loved the house. Very spacious. Will definitely be back.

Beautiful cabin that was very clean and very well stocked with everything we needed to cook all weekend! Loved all the new appliances and gas grill…small problem with hot tub and someone came and repaired it immediately so we were able to enjoy it…I’m always so pleased with Parkside’s cabins and service!

The cabin is beautiful and had a great location! We really enjoyed our stay!

Wonderful, clean, cabin in an incredible location. The staff was attentive and friendly. Can't wait to stay with you again!

My family has been coming now for several years to stay at your cabin....we have had life time experiences....I have referred many of my professional colleagues and friends......we will continue to visit yearly. The customer service is excellent