For the details about renting one of our Gatlinburg cabin rentals, take a look below for our specific policy information. Our policies include check in and check out details as well as payment information for planning your vacation.
You must be at least 21 years of age to rent our Gatlinburg cabins. The person who signs in must have proof of age and must reside in the cabin for the entire length of stay.
CANCELLATIONS AND REFUNDS
All reservations must be cancelled 14 days prior to arrival to receive a refund minus a $25.00 cancellation fee. Reservations not cancelled 14 days prior to arrival will not be refunded for any reason. Reservations for Roosevelt Lodge must be cancelled at least 30 days prior to arrival to receive a refund.
PAYMENTS & FEES
All reservations require the first night’s deposit with a major credit card. All one night reservations will be charged an additional cleaning fee to be determined by Parkside cabin Rentals. You may call our office for further information. The remaining balance must be paid at check-in with cash or credit card. There will be no refund for early departure for any reason.
CHECK-IN & CHECK-OUT
Check-in begins at 4:00 pm. and you may check-in at any time between 4:00 pm and 9:00 pm Sunday thru Thursday and until 10:00 pm on Friday and Saturday (subject to change in off season). Please contact our office to make arrangements if you will be arriving after hours. Check-out time is 11:00 am, NO exceptions. You will be charge an additional $20.00 per half hour that you are late checking out. All discounts must be presented at check-in, No discounts will be given for special events, holidays, or during the months of July and October.
CABIN RENTAL OCCUPANCY & AMENITIES
All cabins come equipped with linens and towels, along with basic kitchenware and utensils. We also supply soap, dish detergent, paper towels and toilet paper. We do not supply coffee, coffee filters, or charcoal for the grills. If you need maintenance during your stay, we have someone on duty between the hours of 8:00 am and 4:00 pm. Problems occurring after 4:00 pm will be addressed the next day. Please note that hot tubs are cleaned and drained prior to your arrival and may not be hot for several hours. At Parkside Cabin Rentals we strive to make your stay a pleasant one however there are some conditions that are beyond our control. Occasional power outages are not uncommon in the mountains and are the responsibility of the local utility companies. There are also many varieties of insects and wildlife that are to be expected. We are not responsible and cannot compensate for weather conditions.
Inside fireplaces (both gas and wood burning) may be used from the first of October until the end of March. Outside fireplaces may be used year round. We do provide a reasonable amount of firewood (1 rack) for the wood burning fireplaces. If you require more than the one rack of firewood there will be an additional charge which will be determined by management depending on the current price of firewood.