City Bear

Talked to the manager today about suggestions and she was very receptive!

Very good. The heater was broken on a night of 21 degrees but they fixed it the next late morning/afternoon.

First time staying at the City Bear and absolutely loved everything about it. We come every year for our annual girls trip. There was 10 of us with plenty of room for everyone. The house was very clean and the location was perfect. We have found our yearly rental!

Excellent customer service. House was perfect for our trip and we will definitely be calling again

I will rent from Parkside again and again. Jeff made making this reservation a breeze over the phone. He was very helpful and knowledgeable. The cabin was clean and we had everything we needed. Jeff gave the same great service in person as he did on the phone. I'm already ready to book another trip with Parkside.

Pulling up to the cabin it was pretty! Rooms and house seemed very clean. Throughout our stay we did have some issues one being the AC the house didn’t seem to cool off as good. The bedroom with the door there appeared to used to be a blind to block out sunlight but since it wasn’t there we were blinded waking up, as well as when we were remaking our bed there was a juicy juice bottle with liquid in it that had been there from a prior stay. One of the bedrooms down the hall the door automatically locked from the inside if you didn’t block it from shutting. Other than the main front door we couldn’t get into the house with the code given. Other than those little hiccups we had an amazing time!

Amazing House and location. Will book again. Please add curtains to the Master Bedroom. Thank You!!!

The beds were comfy & clean, plus the location can't be beat. We love staying here 2x a year for the Smokies Nail Show that we hold in July & again for the Oct. Craftsmen's Fair. The only issues were the bedroom with it's own bathroom directly across from where you enter via the front door. The shower curtain rod fell off onto my head when I moved the curtain aside to set the cooler upside down to dry out when we 1st arrived (I'm fine & not suing, but the next guest might be looking to make some money on this liability issue). I tried to rehang it, but the left end had lost it's ability to grip the tile wall (the rubber end has become too slick to grip). I called about it needing a new rod or it needing to be glued to the wall on the left side & the maintenance man came out to rehang it. It fell down again that same night when we were out at dinner. I called again but your office had closed, so I left a voice message & never heard back, so showered without it & got the floor pretty wet. Good thing the floor is tile, but it's a slipping accident waiting to happen. I called again for the 3rd time & the maintenance man came while we were out running the show, but when we returned later after 5pm, I saw he'd replaced the shower curtain to a solid white one instead of the cheap clear plastic one, but not the rod & both were laying on the table under the tv. When I called the 4th time, the maintenance man came out again & said he accidentally replaced/repaired (?) the hall bathroom shower curtain rod (which was not the problem this time) instead of the bedroom w/full bathroom's faulty shower curtain rod. He didn't have another shower curtain rod in his truck to replace it, but said he'd go look for one. He left, we never saw him again & I got tired of calling so I just showered for all 5 nights without any shower curtain. The width of the shower wall entrance is narrow, so I'm not sure if a special sized shower curtain rod is needed or if it can easily be replaced by a cheap Dollar General one, but the right side still has a round plastic base glued to the tile wall where the right side of the shower curtain fits into it. That still works fine. All that is needed is some Loctite Construction Glue to secure the left side of the rod onto the tile wall which I could've done myself, but I don't travel with my glue gun.

The only issue was some ants on the table in the alcove. Looked like there was candy in the cracks in the table.

We did have issues with the internet and a problem with 2 of the 4 toilets not flushing early in the morning but your maintenance was prompt.

House was very clean and we enjoyed our stay. Conveniently located and price was reasonable.

Jeff was very helpful when I called before we arrived. We loved our cabin

We enjoyed our stay. City bear was a nice place close to town. We were disappointed that there were dirty dishes in the dishwasher when we got there and we had to wash them using the only dishwasher pod that was there. It would also be nice if there were curtains in the main bedroom on the long windows. But we really enjoyed it

We loved our stay. The house could use better blinds in the master bedroom. The house was clean and in a great location. Check in was good. Could be better if you would email passcode so we wouldn’t need to go to the office. The WiFi wasn’t great but we managed and did not use the TVs. The hot tub and fire pit were nice. All in all we had a great stay. We will definitely be back. Thank you!!!

We Loved staying at this location. The house was exceptionally clean and was spacious for our family. The outside courtyard was lovely. We can’t wait to be able to come back and stay here again. We hated to leave.

The house was even better than advertised. Everything was clean and freshly remodeled

We always are so pleased with Parkside! We had a couple of issues (needed help with the televisions and needed more blankets) and help was provided right away. Everyone is always so nice.

Have rented with you guys 5-6 times and never an issue. I wish we could do self check-in versus stopping in the office to get code.

All calls were answered promptly and any issues addressed immediately

We will be back. Enjoyed the place once we opened the door it was like home

Great customer service! Check in and check out were easy and 11:00 checkout was convenient. We loved our rental and plan to return in the future.

We always use Parkside. The properties are well appointed and maintained, the prices are reasonable and the checkout is super easy.

The house was perfect for our family. I have never had anything but good experiences with this rental agency. We will be returning.

This cabin is awesome Great location plenty of room. Great customer service. The only thing to make it better would be remote check in Will be back

We loved City Bear! The location was perfect and the place has everything we needed for a comfortable stay in such a fun city! We will most likely stay here again when we visit in the future.

My family has been coming now for several years to stay at your cabin....we have had life time experiences....I have referred many of my professional colleagues and friends......we will continue to visit yearly. The customer service is excellent

Great Customer Service; Great Cabins; Great Location. The best part is location and the staff

Our stay was amazing! The cabin was clean and they thought to provide everything!! When we called with general questions, for garbage pick up or when we blew a fuse the staff was helpful and courteous.

Great location, easy home to feel comfortable and spread out. Very nice, would use again.

This is my family 2nd year there and we all love it we are looking forward to coming back again next year and many more years to come.the service is great when I checked in Jeff greeted me with warm arms he was great.

City Bear was clean as always which we greatly appreciate, but the issue I brought up at our last stay (& all prior stays) in March still hasn’t been addressed. The MBR windows are still missing blinds or curtains so people can see in at night plus the streetlight shines brightly while we’re trying to sleep along with the sunlight waking us up at the crack of dawn (very unpleasant). I already spoke with you all & followed up via email about the landscaping, so the only dead horse I’ll beat is the lack of privacy in the MBR regarding those windows.

I was a little disappointed that for the second year in a row,the grass really needed to be cut. There were several big weeds in the patio area. No big deal , but,seems they would be removed.

Parkside cabin rentals was friendly, efficient, and convenient to locate. Great communication.

Awesome 😁. The house is a hidden gem. Close to everything and with a lot of cool amenities.

Great place. Please get better towels. Liked the fire pit in the patio.

You all Did great with check in and cabin was great.

Fast check in for the cabin. Our cabin was amazing.

LOVED the house and location. Comfortable beds. Lots of room. Back patio was fantastic. Kitchen set up so well. No clutter! Fun games. Will definitely stay here again next year!! There are some things that need improving to bring it to a 5-star experience. In reviews some of these are mentioned multiple times, that’s a big sign they need addressed. No trash can in 1/2 bath or bedrooms. No hand towel in 1/2 bath, had to call and ask for a hand towel and another bath mat. Curtains on ALL master bedroom windows are BADLY needed both for light blocking and privacy. People can see in from the condo next door. That’s a very big deal!! Switch out blinds to be light blocking. Full size ironing board needed Blankets should be available for beds and in living room. Lumpy, small pilllows were horrible - king size beds should have large pillows. Light needed over kitchen sink Scratchy sheets - need soft sheets. One bed had the bottom sheet on the wrong way so it completely came off in the night. Front door rug needed We had a lot of trouble with the front door electronic lock working right. Would take multiple tries even though we were doing it right. LEVEL THE POOLTABLE/need chalk too Towels are WAY too small, especially frustrating for the men. Should also have large towels for the jacuzzi use.

Beautiful cabin. Great location. Loved the fire pit. Would rent again.

Cabin was perfect. Bigger than expected. Would rent it again!

Great location for Main Street Gatlinburg. Within walking distance to all shops. Very clean & comfortable beds

Customer service is always the best- we had an issue with the televisions & someone arrived within 30 minutes of calling the office to take a look.

Always a pleasure working with you guys. Love that we get a discount for being returning customers. 3rd time staying in City Bear and love it.

Fantastic form start to finish. Good communication and follow through.

Everything about our experience was perfect. Staff at Parkside rental were great! Cabin was beautiful!

Great location and house. We have already booked for next year.

Wonderful place! Two blocks to the main part of Gaitlinburg for shopping, restaurants and fun activities! We walked to everything!! ❤️

Great customer service and very easy to make reservations. Would be nice to have online check-in rather than in-person.

The house is perfect, location is great amenities are awesome especially the fire pit. This time though the cleanliness was not up to par. There was a lot of dirt along top of baseboard in rec room and refrigerator handles had like pancake batter on them. We will be back

The stay was great .only thing I wished that all of the bedrooms had their own bathroom.other than that it was awesome.

Check in and check out was easy. Scheduled trash pick-up during the week was easy.

We love staying at City Bear & the house is always so clean, which we really appreciate! Jeff & Abby in the office are very kind & helpful, too. 1 suggestion is to let repeat customers like myself skip the office visit to show our photo ID especially after we've already paid in full. Keeping a copy of our drivers license should suffice & I'd sign a consent form allowing you to do that because it is EXTREMELY stressful to get in the bumper to bumper July Parkway traffic when we are working 8am - 5pm at the Gatlinburg Convention Center all day Friday when we're due to check in. Emailing or texting the passcode on the morning of check-in is how most other rentals avoid wasting guests limited time & I'd be beyond thrilled if you'd consider doing that!

We were disappointed that the grass hadn't been cut.we were loading up van to leave when they were cutting the grass . Overall it is a great place.

This stay our cabin did not have an ironing board even after we requested one. No blankets or comforters for fold out beds nor laundry soap. . We still love the cabin but disappointed it was not stocked.

You Did great, we brought our own temp paper blinds for the master and they worked well. You may want to mention this to others that book this house. We love the house and plan to be back

Our cabin had everything we could ask for. It had all the comforts of home. It was one of the most comfortable and relaxing stays we have ever had as a family!

Great place, we enjoyed the amenities! Place was clean and very accommodating.

We love City Bear’s location & amenities plus how clean it always is but PLEASE install blinds or curtains in the master bedroom facing Reagan Dr! People on the Space Needle & on both levels of the Gillette Motel balconies can see right into the bedroom windows on both sides of the house. This is not good.

Great place and location. Internet was not working when we arrived but we rebooted it and all was fine. For a vrbo listing, most places stock the kitchen more thoroughly. Also our door code stopped working the night before checkout. Also consider making checkin easy online and then provide the code for the house to avoid a in person checkin. Those are the only negatives and I only point them out to help! It was a great place and stay.

It was a great location, very nice, very clean The check in process was easy and the staff very nice

2nd time staying in City Bear and we loved it. Still need curtains in Master bedroom as it would help for a more restful night from the street lights.

Parkside Cabin Rentals was very responsive to look our requests and needs. Would definitely go through them again.

Everything was just perfect, they had everything you would want, great beds , furniture in a perfect place, it couldn’t have been any better. Thanks so much

We have rented from Parkside many times and never are disappointed. Our family feels like Parkside always has the best places to stay and everything is always perfect, like home away from home. Hope to rent from them again next year.

City Bear was perfect!! We had a great time. We hope to stay there again soon.

Excellent, the house had everything we needed. The location is perfect for everything Gatlinburg. I have already recomended it to several of my friends

If we have a larger group stay togather again. This will be our go to cabin. Beautiful accommodations. Close to everything. If you need a spot to be alone from your group, this cabin has space to accommodate that. My son is in a wheelchair. We were able to get him in on the side. Although there are steps inside that we had to deal with. Overall the cabin work for him as well.

City Bear was an awesome place to stay and was very clean and the location was great for downtown activities, we will definitely be back!!!!

The house was larger than expected which gave all 6 of us space to spread out & the location can't be beat! We've stayed in so many places in Gatlinburg & the #1 struggle most all of them have is employing good housekeepers. This house was very clean, much more so than I anticipated, so it was a wonderful surprise. My only recommendation (aka complaint) is to have blinds on ALL the Master Bedroom windows, preferably room darkening blinds. Upon arriving at dusk we discovered 3 MBR windows didn't have any blinds at all & the hotel guests next door were on their balconies which means if we can see them, they can see us. The next morning after getting little sleep, we drove out to Family Dollar to buy about $40+ of the peel & stick room darkening blinds not only to cover up the bare windows, but to put over the tops of the light paper blinds that the rest of the windows have installed. You probably don't know this because you aren't sleeping in that MBR, but the 2 street lights outside shine 100% light thru the flimsy paper blinds which illuminates the bedroom as bright as having the indoor lights turned on all night long. We actually didn't buy enough of the room darkening peel & stick blinds (6 total) to cover the side window, but we made do with what we had until we checked out. Other than that the house was great!

Excellent. I'm very happy with my rental and I will rent again from your company.

We always choose Parkside! - clean and available for questions City bear was fabulous !!

We loved everything about our vacation. We will definitely be back to Parkside Cabin Rental.

I have rented with other companies and never had the customer service I had here.

We all enjoyed our self. The cabin was great. We loved the beds, they were so comfortable. I can't express how great the cabin was.

The cabin was clean, pleasant Atmosphere and walking distance to Downtown Gatlinburg...The entire family had a great time

We were very happy with everything about our City Bear stay! Thank you for providing such a great experience.

Great communication before and during stay. Plenty of supplies to get you going. Very nice to deal with in person and on the phone. House was clean and ready before time we were advised. Very comfy bedding! Will stay with Parkside again!

House was beautiful! Quick response to any question or need we had.

Everything was great except for the ants.great place , great location

Beautiful cabin and service. We were in walking distance to main streets and attractions. GM good

Great check in. Lots of room in the house. Good location to downtown

Perfect location and absolutely amazing! Need blinds in master bedroom

Great location to downtown and reasonable price. We had four couples and loved the house. Very spacious. Will definitely be back.

Beautiful cabin that was very clean and very well stocked with everything we needed to cook all weekend! Loved all the new appliances and gas grill…small problem with hot tub and someone came and repaired it immediately so we were able to enjoy it…I’m always so pleased with Parkside’s cabins and service!

The cabin is beautiful and had a great location! We really enjoyed our stay!

Wonderful, clean, cabin in an incredible location. The staff was attentive and friendly. Can't wait to stay with you again!